Refund & cancellation policy

Last updated: 21 August 2026

This policy covers paid programming consulting from Service Rivercore (assessments, architecture reviews, and incident recovery support). It does not cover physical products or software subscriptions — we do not sell those.

Eligibility overview

Refunds depend on how far the engagement has progressed, whether a deposit was paid, and whether deliverables or intensive incident hours have already been provided.

Deposits

ETL Reliability Assessments and fixed architecture packages typically require a 40% deposit to reserve calendar time. Deposits are refundable in full if you cancel in writing at least 7 days before the agreed start date.

Cancellations by the client

• 7+ days before start: full refund of amounts paid for that engagement.
• Fewer than 7 days before start: deposit may be retained to cover reserved consultant time; unused balance of prepayments is refunded.
• After work has started: fees for completed discovery, analysis days, and delivered drafts are due; unused prepaid days may be refunded or credited toward a reschedule within 90 days.

Rescheduling

You may reschedule once without penalty with at least 5 days’ notice, subject to consultant availability. Further reschedules may incur a administrative fee disclosed in writing.

No-shows

If key client attendees miss a booked workshop or handover without notice, that session is treated as delivered. A replacement session may be booked at the day rate.

Work already started / materials

Draft findings, diagrams, and runbooks prepared for you remain billable even if you pause the engagement. We do not refund for third-party costs you approved in writing (for example, travel booked for on-site days in Thailand) once those costs are incurred.

Incident Recovery Support

Day-rate incident work is invoiced for days (or partial days of at least four hours) actually worked. Prepaid unused days are refundable within 14 days of written cancellation if no further work is requested.

Non-refundable items

• Completed consulting days already delivered.
• Final reports and handover sessions already held.
• Third-party travel or venue costs approved by you and already spent.

Refund process and timing

Email info@service-rivercore.click with your engagement reference and reason. We confirm eligibility within 5 business days. Approved refunds are returned to the original payment method within 14 business days where the payment provider allows.

Method

Refunds use the same channel as payment (bank transfer is typical for Thai engagements). Processing time may vary by bank.

Contact for refund requests

Service Rivercore
Office 10, 34 Demo Avenue, Khon Kaen 00000
Phone: +66 43 000 218
Email: info@service-rivercore.click